Offices and growing companies
Give every employee an extension, route calls to the right department and greet callers with a professional voice menu.
Departments · IVR · Ring groups · Voicemail to email · Follow me
HSB IPBX brings your office phones, call center, browser softphone and security together in one system you install yourself in about 15 minutes. Every feature is included in every model — including the free one.
WHY HSB IPBX
Most businesses end up paying for their phone system several times over: once for the PBX, again for each extra user, and again for the call center, the softphone and the security features. HSB IPBX was built to end that.
Every model — from the free HSB IPBX-20 to the HSB IPBX-200 — contains the complete feature set: IVR, call queues, recording, voicemail, phone provisioning, gateways, firewall and the HSB-Call Wave softphone. Larger models simply add capacity, cloud access, integrations and priority support.
The system runs on your own server or virtual machine, so your calls, recordings and customer data stay with you. And because it's designed and supported by Hidden Systems Security in Bahrain, help is a phone call away.
SOLUTIONS
Give every employee an extension, route calls to the right department and greet callers with a professional voice menu.
Departments · IVR · Ring groups · Voicemail to email · Follow me
Queue incoming calls, let agents sign in and out from their browser, and watch the queue live from the dashboard.
Call queues · Dynamic agents · Live monitor · Recording · Call reports
Connect room phones to your property management system, schedule wake-up calls and bill guest calls automatically.
Hotel / PMS link · Wake-up calls · Room status · Call billing
Route nurse calls to the right station, display them live and keep a log of every alert and response.
Nurse call · Live display · Paging · Intercom · Alert log
Combine SIP trunks, analog lines and existing analog phones through gateways, and control who can call where.
FXS / FXO / E1 gateways · Dial permissions · PIN sets · Paging
Make announcements to groups of phones, run conference rooms and keep recordings for quality and compliance.
Paging & intercom · Conference rooms · Recording · Time conditions
CALL CENTER
Callers wait in a queue with music, and every free agent rings at once or in turn. Agents control their own availability — and you see everything live.
HSB-CALL WAVE SOFTPHONE
Agents sign in from Chrome or Edge and start taking calls — no desk phone, no software to buy. One click installs it as an app with its own icon on the desktop.
Hold, mute, transfer and a full dialpad.
Missed, incoming and outgoing calls; the company directory one click away.
Ringtone and desktop notifications, even when the window is minimised.
Do not disturb, microphone and speaker choice, queue sign-in.
EASY TO MANAGE
Everything is managed from the web browser — no command line. A setup checklist guides you through the first steps, and the dashboard shows the health of the whole system at a glance.
SECURITY
Phone systems connected to the internet are a favourite target for toll fraud. HSB IPBX ships with the protection already built in and switched on where it's safe to do so.
Turn it on in one click — essential ports stay open so you can't lock yourself out.
Accept SIP connections only from the countries you choose. Your trunk provider is always allowed.
Addresses that keep guessing passwords are blocked automatically.
Find weak or shared extension passwords and replace them with strong ones in one click.
The dashboard and the softphone use HTTPS and encrypted WebRTC connections.
The server console offers a simple service menu only, keeping the system files safe from changes.
EVERYTHING INCLUDED
No feature packs, no add-on modules to buy. This is the full list included with the free HSB IPBX-20.
IP extensions · Departments · Ring groups · Follow me · Call transfer · Hold and music on hold · Voicemail · Conference rooms · Paging and intercom · Feature codes
IVR voice menus · Inbound routes · Direct routing · Time conditions · Call queues · Blacklist · Inbound fax routing · Voice prompts
SIP trunks · Dial rules · Dial permissions · PIN sets · DISA · Callback · Gateway prefixes
Queues with pilot numbers · Static and dynamic agents · Agent sign-in codes · Live monitor · HSB-Call Wave softphone
Yealink and Grandstream auto-provisioning · FXS analog extensions · FXO and E1 gateways · Any standard SIP phone · WebRTC
Call log (CDR) · Call recordings · System logs · Per-agent call history · Call billing
Network and time settings · Email services · Storage · Backup · Diagnostics · One-click updates with rollback · Two dashboard looks
Hotel / PMS link · Wake-up calls · Nurse call · Call billing · Switchboard view
See who's calling from your CRM, answer WhatsApp and website chats next to your calls, and connect your own software. Integrations are being added to HSB IPBX-50 and above.
MODELS
Upgrading is a license key emailed to you. Enter it on the License page and the new capacity is active immediately — every setting stays as it is.
Small offices and shops
Growing teams and help desks
Mid-size companies and hotels
Large sites and contact centers
INSTALL
Get the free installer and check its MD5 checksum so you know the file is complete.
Write it to a USB stick or attach it to a VMware or Proxmox virtual machine. The disk is erased.
No questions. After one restart the screen shows the dashboard address and the setup finishes in the background.
Set your admin password, register, and activate the free HSB IPBX-20 key sent to your email.
ALWAYS UP TO DATE
New versions appear under Maintenance → Upgrade. Before installing, HSB IPBX takes a full backup of the software, configuration and phone settings. If the new version doesn't start, it restores the previous one automatically.
LOCAL SUPPORT
HSB IPBX is designed, built and supported by Hidden Systems Security in Manama, Bahrain. Guides cover every step, and our team can help with installation, SIP trunks, phones and call center setup.
DOCUMENTS
Free for up to 20 users with 5 call center agents and every feature. Register after installing to receive your free license key.
FOR IT COMPANIES AND INSTALLERS
One installer for every customer, automatic phone setup, remote updates and license keys delivered by email. Talk to us about working together.
Yes. 20 extensions, 4 trunks and 5 call center agents with every feature and free updates. Register after installing to receive your free license key by email.
The system works with up to 2 extensions and 1 trunk so you can try it right away. Registering is free and unlocks the full HSB IPBX-20.
Use the Request upgrade button on the License page or email license@hiddensystemssecurity.com. You receive a key, enter it, and the new model is active immediately — no reinstall.
Any standard SIP phone and SIP trunk provider. Yealink and Grandstream desk phones set themselves up automatically, analog phones and lines connect through FXS, FXO or E1 gateways, and agents can use the HSB-Call Wave softphone in their browser.
Yes — VMware and Proxmox are tested. Give the virtual machine at least 2 cores, 4 GB of memory and 64 GB of disk, with BIOS boot mode.
On your own server. Call records, recordings and settings stay inside your network unless you choose to connect the system to the internet.
New versions appear under Maintenance → Upgrade. One click installs them with an automatic backup, and the system rolls back by itself if the new version doesn't start.
Start with the guides above, or contact support@hiddensystemssecurity.com and +973 16609158. Paid models include priority support.